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Pillars of a service business – Systems, Processes, and People

Posted on 09-Oct-2016 by Samir Pandya
Pillars of a service business – Systems, Processes, and People

System – How do we define a ‘System’? A business dictionary describes a system as ‘an organized, purposeful structure that consists of interrelated and interdependent elements, that is designed to carry out a specifically defined activity.’ To put it in simple words – ‘A group of related parts working towards a common purpose.’ If we replace the word ‘parts’ with ‘people’, this is precisely a definition of a ‘Team’. In mathematical... Continue Reading